Sales & Customer Relations Executive

• Customer Engagement:

Make outbound calls to potential customers to introduce products or services and handle inbound inquiries from existing customers.

• Needs Assessment:

Use engaging questions to understand customer needs and tailor product recommendations to their specific requirements.

• Sales & Order Processing:

Present products, upsell and cross-sell additional items, and process sales transactions and necessary paperwork.

• Customer Relationship Management:

Build and maintain positive relationships with customers to encourage repeat business and ensure satisfaction.

• Data Management:

Accurately document customer information, purchases, and sales activities in a database.

• Product Knowledge:

Stay up-to-date on all products, services, promotions, and competitor offerings to answer customer questions effectively.

• Sales Target Achievement:

Work to meet and exceed individual and team sales quotas.

• Social Media Management

Manage company social media pages (Instagram, TikTok, Facebook, and WhatsApp Business).

Post product updates, engage with followers, and respond to messages.

• Team Coordination

Supervise and coordinate casual sales & marketing workers.

Ensure field activities are well executed and reported.

• Reporting & Records

Prepare daily reports of activities using Google Sheets.

Share customer feedback and market insights with management.

Essential Skills

Communication: Strong verbal and written communication skills to clearly explain products and persuade customers.

Active Listening: The ability to actively listen to customer concerns and understand their needs to provide tailored solutions.

Persuasion: Convincing skills to effectively present the benefits of products and services.

Customer Focus: A patient, polite, and customer-focused manner to build rapport and trust.

Organization: Meticulous record-keeping for customer interactions and sales activity.

Adaptability: The ability to handle diverse customer interactions, including negative situations, with a calm and composed approach.